Shipping policy

Zaira Jewels Shipping Policy

1. Shipping Destinations

We are pleased to offer shipping to customers in the United Kingdom and all European Union countries. At the moment, we do not ship outside of these regions, but we are always working to expand our shipping options.

2. Shipping Costs

Shipping costs will be calculated at checkout based on the delivery location and the weight of the order. We strive to offer competitive rates and will clearly display the total shipping cost before you finalize your purchase. We strive to provide competitive shipping rates and often run promotional campaigns that may include discounts or free shipping offers. Please check our website regularly for any current promotions.

3. Processing Time

All orders are processed within 1-2 business days. Once your order has been processed, you will receive an email confirmation with your tracking details. Please note that orders are not processed or shipped on weekends or holidays.

4. Shipping Time

• United Kingdom: Standard shipping typically takes 2-5 business days.
• European Union: Standard shipping generally takes 5-10 business days, depending on the destination country.

Please be aware that delivery times may be affected by factors outside of our control, such as customs delays, holidays, or unforeseen circumstances.

5. Customs and Duties

At Zaira Jewels, we aim to make your shopping experience as smooth as possible. For this reason, we cover all customs and duties for orders shipped to the UK and EU countries. You can enjoy peace of mind knowing that there will be no unexpected fees or delays due to customs charges on your order.

However, for EU orders totaling over €150, to minimize the risk of items being held at customs, we recommend placing two or more separate orders, each under €150. This helps ensure a seamless delivery without any customs-related delays.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment directly through the carrier’s website. If you have any questions regarding the status of your order, please contact us at hello@zairajewels.com.

7. Missing or Delayed Shipments

If your order has not arrived within the estimated delivery window, please check the tracking information provided. If your tracking number shows that your package has been delivered, but you have not received it, please contact us at hello@zairajewels.com, and we will work with the carrier to resolve the issue.

8. Shipping Address

Please ensure that the shipping address is entered correctly at the time of purchase. Zaira Jewels is not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses.

9. Returns and Exchanges

For information on returns, please refer to our [Returns Policy].

10. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at hello@zairajewels.com.